Quotex withdrawal pending, account blocked or deposit missing: what to do

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Withdrawal pending: the checklist

Quotex's own FAQ says a withdrawal takes "from one to five days" on average and that verification, when requested, takes no more than five business days after it receives your documents. So a request can legitimately sit for a week and a half if a document check lands in the middle. Work through this list before you assume the worst:

1. Open your withdrawal history in the account and note the request's status, date, amount and method.
2. Search your email, including spam, for a verification request. Quotex notifies by email and/or SMS, and the clock does not run in your favour while the request goes unanswered.
3. Compare your profile name with your bank account name, character for character. A missing middle initial is enough to stall a payout.
4. Check you are withdrawing by the method you deposited with. The FAQ's own example: deposit by Visa, withdraw by Visa. A card deposit cannot come back to UPI.
5. Do not cancel and resubmit repeatedly. From the third withdrawal on the same day, Quotex charges 3% on each one.
6. Write to support from inside the platform, from the email you registered with, and include: request ID, date and time, amount, method, and the UPI ID or wallet address it should reach. Keep a copy.

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Account blocked or suspended

The one reason Quotex spells out in its FAQ is a mismatch: if the data in your registration does not match the documents you submit, "your individual profile may be blocked". The fix it gives is to contact technical support and correct the profile.

Other causes users commonly report are a second account in the same name, and deposits from a payment method in someone else's name — a friend's UPI ID or a family member's card. Both break the basic rule that the account, the documents and the money all belong to one person.

• Ask for the reason in writing, and ask what you must send to restore access or withdraw your balance.
• Send documents whose name matches your bank account exactly. Mixing an Aadhaar spelling with a different bank spelling restarts the problem.
• Keep everything: tickets, emails, screenshots of the balance on the day it was blocked.

UPI deposit debited but not credited

A UPI deposit does not go to Quotex directly. It goes to a payment processor, which then credits your Quotex balance. When the two do not match up, the money has left your bank but the balance has not moved.

1. Find the UTR — the 12-digit UPI reference in your UPI app's transaction details. It is the one number that proves the payment.
2. Send support the UTR, amount, time and a screenshot of the transaction, from your registered email.
3. Give it a working day. Processor batches are often reconciled the same or next day.
4. If it is still missing, raise a complaint on the transaction in your UPI app, or with your bank, quoting the UTR.

Only ever pay from inside the platform's own deposit screen. A UPI ID sent to you in a chat, "for faster credit", is not Quotex.

The second scam: "recovery" and "unblock" offers

People searching for help with a stuck withdrawal are a target. The pattern is always the same: an account on Telegram, WhatsApp or Instagram calling itself Quotex support, an "account manager" or a recovery agent, who can release the money — after a "verification fee", an "unlock tax" or a "minimum balance top-up".

• Quotex does not charge a fee to release a withdrawal. Its FAQ lists one withdrawal fee: 3% from the third withdrawal of the day.
• Nobody legitimate asks for your password, OTP or screen-share.
• If you have already paid one of these, call 1930 immediately — our fraud reporting guide has the steps.